Privacy policy

Privacy Policy

Last updated: 5 September 2025 (AEST)

Hunters Hill Wine Room Pty Ltd ("Hunters Hill Wine Room", "HHWR", "we", "us", "our") is committed to protecting your privacy and handling personal information in an open and transparent way in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, create an account, or purchase from us (together, the Services).

1. Who we are & how to contact us

Legal entity: Hunters Hill Wine Room Pty Ltd
ABN: 51 669 565 548
ACN: 669 565 548
Liquor licence: LIQP770016914 (No alcohol can be sold or supplied to anyone under 18. It's against the law.)
Address: Unit 5/35 Alexandra St, Hunters Hill NSW 2110
Phone: (02) 8044 3624
Email: info@huntershillwineroom.com.au

2. Personal information we collect

The personal information we collect depends on how you interact with us.

2.1 Information you provide to us

  • Identity & contact: name, email, phone, date of birth (for RSA), billing and delivery addresses.

  • Order & account: items purchased, order notes, receipts, account login (hashed), preferences/wishlist.

  • Payment: payment method details (processed by our payment providers; we do not store full card numbers).

  • Communications: enquiries, reviews, survey responses, marketing opt‑ins/opt‑outs.

  • Events & tastings (if applicable): attendee names, dietary notes you choose to provide.

2.2 Information we collect automatically

When you visit or use our Services we may automatically collect:

  • Device/usage data: IP address, browser and device type, operating system, time zone, referral source, pages viewed, links clicked, search terms, and session timestamps.

  • Cookies & similar tech: cookies, pixels, tags, and web beacons that help our site function, remember your preferences, analyse traffic, and (if you opt‑in) personalise marketing.

2.3 Information from third parties

We may receive information from service providers involved in payments, delivery, analytics, advertising, and identity/fraud checks (e.g., address validation). We may also collect publicly available information (e.g., reviews you post about us on social media or marketplaces).

Note on age: We do not knowingly collect personal information from persons under 18. If you believe a minor has provided personal information, please contact us so we can delete it.

3. Why we collect and how we use personal information

We use personal information to:

  • Provide and operate our Services: process and fulfil orders, verify age (RSA), process payments, provide invoices and order updates, arrange delivery/collection, handle returns and customer support.

  • Operate, maintain and improve our website, user experience, and product offering (including analytics and troubleshooting).

  • Protect our business and customers: prevent fraud, misuse or unlawful activity, and ensure compliance with RSA and other laws.

  • Communicate with you: respond to enquiries, send operational messages (order confirmations, dispatch updates), and—where permitted—send marketing about products, offers and news.

  • Personalise content/ads (where permitted): tailor recommendations and measure the effectiveness of campaigns.

  • Legal & compliance: meet our legal obligations, respond to lawful requests, and maintain appropriate records.

Direct marketing & the Spam Act: We send electronic marketing only with your consent (opt‑in) or as otherwise permitted by law. You can unsubscribe at any time using the link in the message or by emailing info@huntershillwineroom.com.au. We action opt‑out requests within 5 business days.

4. Cookies, analytics & interest‑based advertising

We use cookies and similar technologies to run our site, keep you signed in, remember preferences, understand performance, and tailor content. You can control cookies via your browser settings. Blocking some cookies may affect site functionality (e.g., checkout).

Where enabled, we may use analytics and advertising tools (for example, Google Analytics/Ads, Meta, and similar) to understand site usage and, where applicable, to show interest‑based ads. You can opt‑out or manage preferences by using the controls provided by these providers and the industry portals below:

Do Not Track: our site may not respond to “Do Not Track” signals due to lack of industry standardisation.

SMS (if you opt‑in): If you enrol in SMS updates, we may use cookies/identifiers to send cart reminders and order notifications. You can opt out via the instructions in the SMS.

5. When we disclose personal information

We may disclose personal information to:

  • Service providers involved in operating our Services (e.g., website hosting/ecommerce platform, payment processors, delivery partners, customer support tools, cloud storage, analytics/advertising providers, fraud prevention).

  • Professional advisers (lawyers, accountants, auditors) under confidentiality.

  • Authorities where required or authorised by law (e.g., to comply with RSA, respond to lawful requests, or protect our rights, security and property).

  • Business transfers: in connection with a merger, acquisition, or sale of assets (your information would remain subject to this Policy or an equivalent policy).

We do not sell personal information. We do not disclose sensitive information except as permitted by law and with your consent where required.

6. Overseas disclosures

Some service providers may be located or process data outside Australia (e.g., the United States, EU/UK, or other locations). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient protects it in a way that is substantially similar to the APPs (APP 8), including by using contracts with appropriate safeguards.

7. Data security

We use reasonable administrative, technical and physical safeguards to protect personal information against unauthorised access, modification or disclosure. This includes encrypted transport (TLS/SSL), access controls, least‑privilege practices and monitoring. Payment information is handled by PCI‑compliant payment processors; we do not store full card numbers on our systems. No method of transmission or storage is completely secure; if you have security concerns, please contact us.

8. Retention

We keep personal information for as long as needed for the purposes described in this Policy, to comply with legal and tax obligations, resolve disputes, and enforce agreements. When we no longer need the information, we take reasonable steps to destroy it or de‑identify it.

9. Access, correction & your choices

You may request access to the personal information we hold about you and request corrections to ensure it is accurate, up‑to‑date and complete (APP 12 & 13). You can also:

  • update some details directly via your account (if you have one);

  • unsubscribe from marketing via the link in our emails/SMS or by emailing us;

  • contact us to request deletion where appropriate (subject to legal retention requirements).

We will respond to access/correction requests within a reasonable time. We may need to verify your identity before acting on a request.

10. Complaints

If you have concerns about our handling of your personal information, please contact us at info@huntershillwineroom.com.au. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/privacy-complaints

11. Children

Our Services are intended for adults (18+) only. We do not knowingly collect personal information from persons under 18. If you believe a minor has provided personal information, contact us and we will take steps to delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The “Last updated” date above will tell you when it was last revised. Significant changes will be communicated on our website and/or via email where appropriate.

13. Key definitions

Personal information: information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive information: includes certain categories such as health information and biometric data (we do not intentionally collect these for ordinary retail operations).
Cookies: small data files stored on your device to enable site functionality and analytics.

If you have any questions about this Policy or how we handle personal information, please contact us at info@huntershillwineroom.com.au.